Refund policy

Last updated: 11 September 2026

At The Russ Club, we make gear for people who show up, put the work in and expect things to be done properly. If something is not right with your order, we will help you sort it.

Our 30-day returns promise

You may request a return within 30 days of receiving your order.

For a change-of-mind return under our extended 30-day promise, the item must be unworn, unused and in the same condition in which you received it, with any original tags and packaging. You will also need your order number or other proof of purchase.

How to start a return

  1. Email jim@the-russ-club.com with your order number and the item you wish to return.
  2. Tell us whether the item is unwanted, faulty, damaged or incorrect. For a fault or damage, please include clear photographs where possible.
  3. Wait for our return instructions and the correct return address before sending anything back.

Please do not send a return to an address shown on the original parcel unless we confirm it. Our products may be dispatched by different approved fulfilment partners, and returning an item to the wrong location can delay your refund.

Items sent back without first contacting us may not be identifiable or accepted.

Return postage

  • Faulty, damaged, misdescribed or incorrect items: we will cover reasonable return costs or provide an appropriate return method.
  • Change-of-mind returns: you are responsible for the direct cost of returning the item unless we tell you otherwise.

We recommend using a tracked service and keeping your proof of postage until your return has been completed.

Faulty, damaged or incorrect orders

Please inspect your order when it arrives and contact us as soon as possible if anything is faulty, damaged or incorrect. We will assess the issue and put it right with a replacement, repair or refund where appropriate.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015.

UK and EEA cancellation rights

If you are a consumer in the United Kingdom or European Economic Area, you will normally have the legal right to cancel an online order within 14 days of receiving it, without giving a reason. After telling us that you wish to cancel, you normally have a further 14 days to send the goods back.

If you cancel the whole order within the statutory cancellation period, we will refund the price paid and the cost of our least expensive standard delivery option. Any extra amount paid for premium or express delivery is not refundable unless the order was faulty or we failed to provide the agreed service.

You may handle an item only as much as reasonably necessary to establish its nature, characteristics and functioning. We may reduce a refund where the value of an item has been diminished by handling beyond what would normally be permitted in a shop.

Items that cannot usually be returned

Unless an item is faulty, damaged, misdescribed or your legal rights say otherwise, we cannot accept returns for:

  • goods made to your specifications or clearly personalised;
  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
  • gift cards; or
  • any other item that the law exempts from cancellation rights.

Sale items are not automatically excluded. Eligible sale items can be returned under the same rules set out in this policy.

Exchanges

Because stock and sizes can move quickly, the fastest way to secure a replacement is usually to return the original item and place a new order. If your item is faulty, damaged or incorrect, contact us first so we can arrange the most suitable solution.

Refunds

We will let you know when your return has been received and assessed. Once approved, your refund will be issued to your original payment method.

We aim to process approved refunds promptly and, where statutory cancellation rights apply, no later than 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier. Your bank or card provider may need additional time to show the refund in your account.

If you have not received an approved refund after 15 business days, please contact jim@the-russ-club.com.

Need a hand?

Email jim@the-russ-club.com. Include your order number so we can help you quickly.

The Russ Club — proper gear, proper character, proper service.

ely, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jim@the-russ-club.com